Frequently Asked Questions
How Do I Request a Copy Bill?
To speed up the process, you should make this request directly to our client (using the contact details we provided); however, if you sent it to us instead, we will forward it to them for you.
How Do I Raise a Query or Dispute?
Already Paid?
Problems Making Payment?
How Do I Make a Data Subject Access Request (DSAR)?
Information Request (not DSAR)
Free Independent Advice
If you feel that you would benefit from independent support or advice, the following organisations may be able to help you.
Independent Consumer Advice
If you feel that you would benefit from independent support or advice, the following organisations may be able to help you.
Independent Consumer Advice
Organisation | Website | Contact |
|---|---|---|
Step Change Debt Charity | 0800 138 1111 | |
Christians Against Poverty | 0800 328 0006 | |
National Debtline | 0808 808 4000 | |
Money Helper | 0800 138 7777 | |
Citizens Advice | 03444 111444 | |
Citizens Advice - Energy Customers | 03454 040506 | |
Money Advice Scotland | 0141 572 0237 | |
Payplan | 0800 280 2816 | |
Independent Business Advice
Organisation | Website | Contact |
|---|---|---|
Business Debtline | 0808 808 2272 |
Independent Support Networks
Organisation | Website | Contact |
|---|---|---|
Mind | 0300 123 3393 | |
Samaritans | 116 123 |
Although we have taken care to provide you with the details of reputable and independent advice sources, we are not responsible for their content or any subsequent advice that you may receive.
If at any time you wish to tell us something, ask a question or require help accessing our services, you can contact us HERE.
If at any time you wish to tell us something, ask a question or require help accessing our services, you can contact us HERE.