Customer Engagement
Our multi-award winning Customer engagement and debt collection solutions provide significant performance, financial and compliance benefits to our clients.
By delivering best in class, bespoke solutions and consistently achieving outstanding results, we continue to grow and today work with businesses in the financial, energy, telephony, utility, insurance, home shopping and local/central government sectors.
Transparent Strategies
We create transparent strategies that promote Customers to self-serve or engage with you before their custom is lost, or more intrusive and expensive strategies are required; increasing overall collection rates, reducing costs and providing protection to consumers.
Our bespoke communications are embedded within your treatment path(s) and include intelligent ‘call to action signposting’ which guides Customers towards your preferred contact channels.
Significantly, payments are made direct to you, resulting in all financial risks associated with conventional outsourcing being eliminated.
Bespoke Communications
You are unique and so are our solutions; even down to segment level. Dual development of client specific communications, content and strategies, guaranteed activity and ongoing future optimisation all come as standard.
A full audit trail, including actual copies of all communications sent/received, is also viewable via our secure, real-time management portal, ensuring that account level control and oversight is retained by you at all times.
Solutions include:
- Client specific communications, content and strategies
- Guaranteed activity via multi-channel contact methods
- Positive, fair Customer journeys
- Forward flow optimisation
- Real-time portal access
- Highly secure and scalable environment
Please get in touch for more information.
