The dynamic customer management landscape
The customer management landscape never stands still, however, it is arguably more dynamic now than ever before.
With the cost of living crisis, customer vulnerability and the Consumer Duty remaining in key focus, this isn’t likely to change in the foreseeable future either.
Regulation also continues to drive positive change; with the FCA, Ofgem, Ofwat and Ofcom’s ‘Joint Debt Collection Statement March 2024’ being a prime example. Together, they specially highlight areas that could cause considerable harm to customers; including the frequency and tone of collections communications.
This emphasises the need for fair, ethical, customer–centric solutions that can easily adapt to complex challenges and produce good customer outcomes.
Welcome to Themis Connect.
The evolution of customer engagement
Introducing our powerful and innovative engagement solution, Themis Connect, designed as a customer-centric alternative to white-label or debt collection branded communications.
Connect is agile, transparent and compliant; creating positive connections and promoting great customer service when you need it most.
What are the benefits?
Connect allows you to engage with your customers like never before and also provides significant financial and compliance benefits. All from a regulated partner that you can trust.
Now is the time to empower your customer management journey. Discover how our innovative solutions can help you revolutionise your approach to engagement and customer service.
For inquiries or a product demonstration, please get in touch.
