Our Mission
We are the UK's leading Customer engagement, retention and arrears management specialist; with extensive experience in early arrears, reducing bad debt exposure and achieving good outcomes. Our services are designed to meet the immediate and long-term needs of our clients and are customised to their specific business requirements.
Our mission is to continually exceed our client's expectations. We regard Customers as our number one asset and everything we do is aimed at building mutually successful relationships. We endeavour to provide a highly responsive service at all points of contact and gain a deep understanding of clients in order to generate sustainable value-add and competitive advantage.
By delivering best in class, bespoke solutions and consistently achieving outstanding results, we have continued to grow and today work with clients from the financial, telephony, energy/utility, insurance, home shopping and local/central government sectors.
Objective Thinking
Our culture is grounded in integrity, transparency and realism. We look at things objectively and work together to share experiences and best practice for the benefit of all. Long term relationships are encouraged. Client focused attitudes are developed. Promises are delivered.
Our people are the key element of our success. We encourage progress through comprehensive training and development programs for individuals and business units. These range from technical education to team-building and interpersonal skills. Our people's training and development needs are regularly assessed, reviewed and aligned to goals set company-wide.
Corporate Responsibility
Our sustainability is supported by performance and cost optimisation; which allows us to grow and continually re-invest in people skills, technology and infrastructure. Investment helps us ensure that our client's goals are achieved.
Corporate social responsibility and environmental sustainability are long term commitments. We strive to reduce the environmental impact of our business and are committed to conserving energy and natural resources.
We are authorised by the Financial Conduct Authority (FCA), members of Credit Services Association (CSA) and are accredited with ISO 27001 certification for our robust management of information security, protection of information assets and the building of continued operational resilience.
To discuss your individual requirements, please contact us here or email sales@themisglobal.co.uk.
